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Lindasusan
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Tv pixelating

Both our tvs are pixelating on most channels, we have rebooted both tvio boxes.

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japitts
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Re: Tv pixelating

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

On the chance that forum staff respond, can you confirm whether you have TIVo boxes (to which you've referred) or V6 boxes (as per the board you've posted in)... check here if you're not sure.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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Travis_M
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Re: Tv pixelating

Hi @Lindasusan

 

Thanks for posting on our community forum!

 

Sorry to hear you're experiencing issues, is this still ongoing today? 

 

Regards

Travis_M
Forum Team



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