Tv pixelated

[Makamian]

Live programs are constantly out of sync with the commentary and the pictures are grainy. Happens all the time.

[Makamian]

Rebooted many times, tried different HDMI cables. No improvement.

[japitts]

Can you post a photo of the Grainy picture?

Standard advice with pixellation is of usually being a signal fault needing VM intervention, but I wouldn't usually associated that with being grainy.

[Makamian]

Thanks, I thought that might be the case. Here’s a picture.

 

[japitts]

Yes that looks like a pixellated picture to me. Standard advice applies then...

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Makamian]

Many thanks indeed, very helpful.