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Marshy84
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Tv pixelated

Good evening 

all 4 V6 boxes have pixelated pictures Iv followed all steps on the status checker and still pictures bad 

it says theirs no faults in my area but theirs something wrong for all the boxes to be faulty 

Iv tryed to upload pictures to show what I’m getting on the screen but the files to big 

has any one else had problems today 

thanks in advance for any advice 

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japitts
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Message 2 of 11
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Re: Tv pixelated

Make sure you're calling the 0800 5610061 status line, rather than using the website.

But if nothing's reported on there - then you are best to call Virgin Media to report your service fault. There could be an area fault that no-one's reported, or perhaps an issue on cabling that only serves your property.

150 from a VM phone, or 0345 4541111 from any other phone - and follow the options for "I have a fault with my TV service"

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Marshy84
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Re: Tv pixelated

Iv just been on the fone 150 and theirs no fault in my area and due to Covid theirs no customer service the automated system ended the call 

told me check on line 

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japitts
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Message 4 of 11
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Re: Tv pixelated

I would recommend you call 150 back immediately after it hangs up on you, and ignore any suggestions to "go online". Don't press any further options and you should be put into the call queue for a faults agent.

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Marshy84
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Re: Tv pixelated

It said their wasn’t anyone that’s why the call ended due Covid theirs no customer service team

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newapollo
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Message 6 of 11
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Re: Tv pixelated

The lines reopen again at 8am

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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japitts
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Message 7 of 11
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Re: Tv pixelated

I've just tried calling the faults line myself. After choosing the options for "I have a fault with my TV service" I got offered the "go online" & "get a text message" inducements which I ignored. I was then put into the faults queue after a warning of long wait times.

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Marshy84
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Message 8 of 11
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Re: Tv pixelated

I’ll try again

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Marshy84
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Re: Tv pixelated

Tryed again 

got to she will txt me the link I wait coz I didn’t press 1 she ended it 

I pressed 1 for the link and she still ended the call 

nothing changed 

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japitts
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Message 10 of 11
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Re: Tv pixelated

Just out of interest, where in the country are you?

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