Virgin Media Community

[Keeg1974]

I only signed up in November on an 18month deal, one of my boxes keeps freezing and taking hours sometimes to reset. I’ve tried phoning for help to no avail, I’ve used to text service but still not got anywhere, the box upstairs works fine which tells me perhaps the one that keeps crashing is faulty? I need it replacing asap or else I’m going to have to cancel my subscription as I’m not receiving the service I’ve been promised 

[japitts]

You'll need to call VM Faults I'm afraid, this isn't a first-line faults reporting service.

And you probably won't appreciate hearing this, but even if you were able to cancel (which 2/3 months into an 18month contract, will be rather expensive) and planned to do so by post... you'll need to call in any case.

[Gareth_L]

Hello Keeg1974

Thanks for bearing with me on this 

I have just checked your account and can see you have called 

The Team you spoke to have arranged for a replacement box to be sent out to you 

Can you please let me know how the new box is 

If its still the same then I can arrange for an engineer to attend 

Gareth_L