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Tv down for almost 24 hours cannot get through to customer service

My tv went down at around 8pm yesterday in Dundee after storm .

i still have no tv almost 24 hours later only internet .

i have made multiple calls to customer service to try and get through without success.

my patience is rapidly wearing thin help 

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Re: Tv down for almost 24 hours cannot get through to customer service

My mother's TiVo started playing up and we spent nearly an hour on two occasions sat in a queue before we had to give up.

There seems to be some major issues if they are jammed non-stop.

==================================
V6 TiVo (with MRS & UHD/HDR)
VIVID 500 (500/35mb) in Area 31
SkyQ Silver Bundle (UHD + 2 minis)
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Alessandro Volta
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Re: Tv down for almost 24 hours cannot get through to customer service

As well as the “check service,” weblink there is also a Service Status number 0800 561 0061 which usually tells you of local issues, down to postcode level (that might even not yet be listed on the Service Status web page) that may give you more info.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Tv down for almost 24 hours cannot get through to customer service

Unfortunately now tells me not a problem in my area however still cannot speak to anyone 

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Re: Tv down for almost 24 hours cannot get through to customer service

Hey DavidB50,

 

Has your situation improved since then and your Tv back up and running?

 

If not we can take a further look into this via private message, please let me know and we can take a deeper look into this for you.

 

Thanks

Steven_L

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