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Tmutt
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Tv cutting out

Tv pic keeps cutting out for a couple of seconds. Carried out automated checks and nothing wrong. Switched box off and carried out a full factory reset. Changed HDMI cable.

All has worked fine for years. This issue has started just before Christmas.

Can’t get through to a person at the call centre. Please help! 

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Christy_D
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Re: Tv cutting out

Hi there

Is it a 4k Tv?

Have you tried lowering the video output settings to 1080p and disabling the 2160p.

Have you tried swapping HDMI for a 4K HDMI?

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Tmutt
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Re: Tv cutting out

Hi Christy 

I am using a 4K HDMI cable but I don’t want to reduce the picture quality.  It’s been working fine with the same tv for 3 years and then this issue has started.

What has changed?

T

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japitts
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Re: Tv cutting out

Can you try changing the video output anyway - if nothing else, it's something to eliminate.

Your TV should upscale to 2160.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tmutt
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Re: Tv cutting out

Hi Christy

Done that and now have no picture at all. Just sound.

T

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Christy_D
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Re: Tv cutting out

What model TV have you got please?

Can you try changing the HDMI port in the back of the TV.

It may be worth trying to do a Firmware update on the TV and then complete a full Factory Reset on the TV.

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Tmutt
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Message 7 of 7
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Re: Tv cutting out

Picture back after switching box off and on but picture still cutting out intermittently.

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