Virgin Media Community

[Emmaleahlibs1]

Hello 75 percent of my TV guide says to be announced it’s not connecting to the internet when I go to settings either 

[japitts]

TBA in the TV guide is often a sign of a lost internet connection, does OnDemand work? - that also uses the internet

What do you mean when you say "it’s not connecting to the internet when I go to settings either"? Can you explain what menus you're going into and what you see?

If you follow Home > Help & Settings > Settings > Network, do you see successful connections on the left?

[Ilyas_Y]

Hey @Emmaleahlibs1, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear that you're experiencing issues with your Virgin Media TV services.

Can you confirm which TV box you have with us?
How are you connecting it to the internet? Is it wired or wireless?
Please check this link for more information on TV setup and TV problems.
Let us know how it goes.

Kind regards.