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Tv channels overlaying

Joining in
  • Having intermittent problems with TV channels overlaying on top of each other and pixelating. Anyone else having this issue 

Very Insightful Person
Very Insightful Person

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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Have had pixelation problems off and on for sometime but this is first time I have seen this. VM have been out several times replacing equipment and and cable to house. So it looks another call out and having to wait in. 

Forum Team (Retired)
Forum Team (Retired)

Hey @CK54,

Welcome back to the Community Forums and thanks for the post.

Sorry to see that you have been having this issue, when was the last time you had a technician out? Did they go about changing the TV box there at all? Have you also checked our service status line as advised previously?