on 14-01-2023 12:52
I’ve recently changed bedroom around which has left me with a shorter tv cable from wall to tv box,can virgin media come out and replace existing cable with a longer one,I know it’s easy to do but new cable needs to pass through fitted wardrobe now
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on 17-01-2023 08:12
Hello cjohn1969
Thanks for posting on the forum in regards to your new set up and changes, we're happy to help with this.
As japitts has advised we are able to arrange for a technician to come out and replace and reroute the cable for you but as it is classed as a non fault call out it would be charged at £25, the other option is as Roger_Gooner has advised would be a longer HDMI cable.
If you would like us to help with the call out let us know and we can make the arrangements.
Rob
on 14-01-2023 14:10
A non-fault callout can be arranged, be aware there is a flat £25 charge for this
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on 14-01-2023 18:22
on 17-01-2023 08:12
Hello cjohn1969
Thanks for posting on the forum in regards to your new set up and changes, we're happy to help with this.
As japitts has advised we are able to arrange for a technician to come out and replace and reroute the cable for you but as it is classed as a non fault call out it would be charged at £25, the other option is as Roger_Gooner has advised would be a longer HDMI cable.
If you would like us to help with the call out let us know and we can make the arrangements.
Rob
on 17-01-2023 08:49
How would I book this ?
on 17-01-2023 10:38
By taking up the offer in the previous post.
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on 19-01-2023 10:44
Hi @cjohn1969,
We can help to arrange that for you from here on the community forums, but there would be a £25.00 call out fee as advised that you'd need to accept. If you can confirm that you're happy with the charge, we can proceed from there.
Thanks,