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GlennDavidson
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Tv box

  • Hi my tv box will not connect and is making a connection noise. A white tv box is on the screen with an arrow flashing pointing to it .
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japitts
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Re: Tv box

Are you able to post a picture of this? Others may be familiar with the specific error, but it's not something I've come across previously.

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newapollo
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Re: Tv box

Hi GlennDavidson,

You need to turn off with the rocker switch at the back of the box, then hold the + and standby buttons together and then turn the box on and wait till you see the welcome screen. If that fails you need to call in and report a fault.

You could try the text messaging service.

Just send  a text with a description of TV Faults  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 2 faults, but best to call at 8am to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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