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Tv box

My V6 box made an electrical crack last night, sounded like one of those bug killers it was very load. It did it again tonight! The TV is working and I called and was told a new signal would be send but it hasn’t happened.  It’s a bit worrying so have turned it off.  I personally think I need a new box but any ideas?  It’s useless trying to call support as you can’t actually speak to anyone. 

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Re: Tv box

Hi Wall4,

 

This is definitely something I've never heard of before.

 

I understand that you have turned the box off now which is fine, but did you notice any faults or other issues with the box when in use? 

 

I'd suggest ensuring that the box is well ventilated and not getting too hot. In order to check the hard drive status of the box from this end, we would need it to be switched on.

 

Can you also please check that you are using the correct PSU cable -  it should read OUTPUT: 12V 2.5A on the power pack sticker.

 

Let me know,

 

Beth

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