Menu
Reply
Pauldennis1
  • 2
  • 0
  • 0
Joining in
304 Views
Message 1 of 5
Flag for a moderator

Tv box not working

My TV box is not working, it's stuck on the welcome page, makes a funny noise like an old dial up modem, switches off and starts all over again. I have switched it off several times to no avail. I have tried to contact someone but have had no luck at all. Any help greatly appreciated. 

0 Kudos
Reply
jbrennand
  • 22.48K
  • 2.4K
  • 4.02K
Very Insightful Person
Very Insightful Person
294 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Tv box not working

Is it a V6 - or actually a Tivo?
Is it a new install or one that has been working fine until now?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Pauldennis1
  • 2
  • 0
  • 0
Joining in
290 Views
Message 3 of 5
Flag for a moderator

Re: Tv box not working

Its a V6 box and yes had it a while, and worked perfectly up until Tuesday. 

0 Kudos
Reply
jbrennand
  • 22.48K
  • 2.4K
  • 4.02K
Very Insightful Person
Very Insightful Person
284 Views
Message 4 of 5
Flag for a moderator

Re: Tv box not working

It should be pretty quiet, sounds some component is failing and its on its last legs - VM should send a tech out to check/replace it.

Call it in on 150 (VM Phone) or 0345 454 1111 or (any other phone). Calling at 08.00 midweek -- is the best time - although people are still reporting getting through fine at other times with no long waits.

You can also text them on 07533 051809 include account name/number and what the issue is – replies may take a bit longer

A VM person should pick this up here and respond, but it can take several days.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Paul_DN
  • 5.86K
  • 343
  • 621
Forum Team
Forum Team
159 Views
Message 5 of 5
Flag for a moderator

Re: Tv box not working

Hi Paul,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your V6 box .

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul

 

0 Kudos
Reply