- I had virgin media installed 2 weeks ago and the tv box has been working intermittently ever since. Sometimes when I switch the virgin TV box on it takes about 20 seconds to boot up and there is no picture and the sound is intermittent. Other times the box works fine. This happens everyday and is random but mainly happens after I have left the box switched off for several hours and can take hours before it will work again. Sometimes unplugging the cables and plugging them back in again resolves the issue but I have to do this everyday which is not convenient!
I have changed the ethernet cable, tried different ethernet port, had the tv box changed. Changed the picture settings on the virgin box from 4k to 1080p but still the problem persists. I've contacted virgin about this many times and they have sent 2 engineers but can't figure out how to resolve the issue.
I've had virgin media before 2 years ago and used the same TV and never had a problem before. Personally I think it could be newer software on these TV boxes that might not be compatible with my TV. The TV is a Samsung 4k 55 inch and is about 4 years old, model UE55RU7100KXXU.
I had a similar problem with sky q box where it would keep displaying an error message on the screen and they had to change it from a 4k box to a HD box that didn't have 4k and that worked.
Really hoping to get this issue resolved as I don't want to have to go through the hassle of trying to cancel as I'm outside the 14 day cooling off period