Menu
Reply
markrod
  • 4
  • 0
  • 0
Joining in
390 Views
Message 1 of 8
Flag for a moderator

Tv box dont wirj

Hi there this morning my tv v6 box was flashing red for about 10/20minutes I turn it of at the back I then switch it back on from the back .now nothing comes on .my internet works .its my tv v6 box that I not getting anything 

0 Kudos
Reply
japitts
  • 12.2K
  • 1.7K
  • 2.63K
Very Insightful Person
Very Insightful Person
375 Views
Message 2 of 8
Flag for a moderator
Helpful Answer

Re: Tv box dont wirj

I'd recommend you call Virgin to report your failed box - 150 from a VM phone, 0345 4541111 from any other phone.

Follow the options for "I have a fault"

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

markrod
  • 4
  • 0
  • 0
Joining in
368 Views
Message 3 of 8
Flag for a moderator

Re: Tv box dont wirj

Hi yer I did this afternoon a about 3,30pm was waiting 30 minutes no one answered I will try to call them tomorrow morning

0 Kudos
Reply
sx
  • 8
  • 0
  • 0
Tuning in
363 Views
Message 4 of 8
Flag for a moderator

Re: Tv box dont wirj

From what I can see 0345 numbers are sometimes charged and as much as 30p per minute. If this is the case then the long wait time will cost a bomb. Best to check your providers cost. 

0 Kudos
Reply
japitts
  • 12.2K
  • 1.7K
  • 2.63K
Very Insightful Person
Very Insightful Person
360 Views
Message 5 of 8
Flag for a moderator

Re: Tv box dont wirj

@sx 

03 numbers are landline rate numbers, and calls to them are charged exactly the same as calls to 01 & 02 numbers.

If your call allowance includes calls to landlines, it will include 03 numbers.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
markrod
  • 4
  • 0
  • 0
Joining in
347 Views
Message 6 of 8
Flag for a moderator

Re: Tv box dont wirj

I have unlimited calls 

0 Kudos
Reply
markrod
  • 4
  • 0
  • 0
Joining in
324 Views
Message 7 of 8
Flag for a moderator

AdterRe: Tv box dont wirj

 I just got of the phone with costumes service after  waiting over a hour on the phone today .they are sending out a engine tomorrow afternoon .glad I am off work for a week holiday 

0 Kudos
Reply
Natalie_L
  • 2.66K
  • 120
  • 231
Forum Team
Forum Team
217 Views
Message 8 of 8
Flag for a moderator

Re: AdterRe: Tv box dont wirj

Welcome to the Community and thank you for posting. 

 

My sincere apologies for the delay, we have been a little busier than usual at the moment. 
 

How did the visit go please? Have you seen any improvements? 

 

If not please do let us know. 

 

 

 

Nat
0 Kudos
Reply