Tv and internet

[Sharoncanning10]

My tv and Internet have gone down.  if there is a update I have not been notified or If there is a problem there has been no fix and virgin media online tests say there is nothing wrong

[japitts]

You can check for known area faults using the automated status line - 0800 5610061

This is often the most reliable method for street/postcode-level issues that loss of service tends to be.

[Sharoncanning10]

Phoned the number said there is no know issues 

[Sharoncanning10]

On the hub the light at the bottom is flashing green and the WiFi signal light is solid green 

[Sharoncanning10]

And I have a child with autism having a melt down because he can't watch hey duggee 

[Sharoncanning10]

Hello is anyone there that can sort out my internet please and I hope the sim will be unlimited as that is the only way for my grandson to watch tv

[japitts]

This is primarily a user-community forum where the first response is from other users, staff do respond but this may take a couple of days.

If you need an immediate response, particularly this time of night, I would recommend you call in. If a fault is diagnosed that isn't currently known about, they should be able to book a tech appointment at the same time.

[Sharoncanning10]

My next door neighbour cut the wire and never told us

[nodrogd]

You can ring VM on 150 free from any Virgin phone. Otherwise the number is 0345 454 1111 at standard landline rates.

As far as what will happen when the fault is logged.

A technician will be sent to see if the cable can be jointed. However, if there is not enough slack in the cable to joint it then it will be passed to a repull contractor team who will have to renew the cable right back to the street cabinet. Jointing is a quick job. Repulling the cable could be days or even weeks, depending on workload & the condition of the street ducting.

[Kath_F]

Hi Sharoncanning10, 

Thanks for your post and it's great having you back in the Community. 

I'm sorry to hear that you are having an issue with your services due to your neighbour cutting the cable. Checking things this end, I can see that you've had an engineer and things are back online. 

If you have any further issues, please pop back and let us know. 

Thanks,