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Tv V6 box

I have only had Virgin over a week - my second box keeps rebooting and saying they found a serious problem with my DVR. Meant to be fixed in 3 hours been like that since 9am and can’t get through to Virgin can come please help 

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Re: Tv V6 box

Looks like you have the dreaded “green screen of death”.

Your box has a faulty hard drive, & will need replacing.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Re: Tv V6 box

Do you know best way to contact customer services tried by phone yesterday and was on hold 3 hours and still waiting for a message back from them 

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Re: Tv V6 box


@Adambarnes12 wrote:

Do you know best way to contact customer services tried by phone yesterday and was on hold 3 hours and still waiting for a message back from them 


The only other way is to wait for a Forum Team response here, which can take a few days.

PS. Posts marked as helpful answers can result in staff thinking the matter is resolved, so I would advise you to remove it (for the time being).

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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