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Tv Picture Distorted

Hi

Some of my virgin tv channels are distorted, i have restarted box, replaced hdmi and checked wiring to the wall.

When I call VM they say call centre is closed due to coronavirus.

How does a paying customer receive support?

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Very Insightful Person
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Re: Tv Picture Distorted

VM's call centres aren't closed, but some of them may be rather busy at times and even with many agents home-based, queues are quite large at times.

Realistically at the moment, there's 3 ways to report faults.

1: Use the text message service - 07533 051809, this may take a few days.

2: Wait on here for VM staff to respond, currently taking around a week.

3: Be patient and persistent with calling in - perhaps trying earlier in the day.

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Re: Tv Picture Distorted

Thank you i got through to them

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