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Prithviholla
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Tv Box not turning box

Hi 

My tv box is not turning on. The power cable is all on. It was working till yesterday. I dont know what to do

Kindly help.

Regards

Prithvi

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japitts
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Re: Tv Box not turning box

Are there any lights on the front-right of your V6? What colour are they?

What happens when you switch the box (presumably) out of standby?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Beth_G
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Re: Tv Box not turning box

Hi Prithvi,

 

Welcome to the Community Forums.

 

I'm sorry to hear that your TV box isn't turning on. Provided all the power cables are secure in the back of the box, we will need to replace the box.

 

I've arranged an engineer visit for you so the box can be replaced if needed. To view your appointment time slot, please head over to your my Virgin Media account and go to 'my appointments and orders'.

 

Let us know how the visit goes and give us a shout if you  need anything else. 

 

Beth

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