Virgin Media Community

[Bramhall200]

Hi all

i used to be able to turn tv off and on and choose AV select (by holding down off/on or holding down TV) on my v6 remote. 

the old remote started to fail so I replaced it. Got it paired and controlling the volume and mute but cannot get this really important thing back. I have a panasonic tv and a pioneer av receiver.

help please!

[Ayisha_B]

Hi @Bramhall200 👋,

Welcome back to our Community Forums and thanks for your post. 

I am sorry you're having some issues with your remote. 

We have some useful info here that may help 

Let us know how you get on so we can offer further support if required.