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Turned on Vbox after 2 years (don't ask). Cannot get channels.

Have tried rebooting. Have tried removing/replacing smart card. All I can get on "All Channels" on the onscreen guide are terrestrial listings. However, I can only get ITV (other terrestrials greyed out). I cannot get an error code strangely. Any advice would be welcome. Ian

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Re: Turned on Vbox after 2 years (don't ask). Cannot get channels.

All Virgin TV boxes with smart cards are disabled permanently. The whole V box platform has been decommissioned.

Virgin Media only run TiVo or V6 boxes and are beginning to install their new Virgin TV 360 boxes.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Re: Turned on Vbox after 2 years (don't ask). Cannot get channels.

That's interesting Thank you. So I guess  have been paying rental for nothing. Probably should have cancelled it. My only option, then, is to hang on on 150 for 2 hours again?  Been with Virgin for umpteen years but their online support (apart from you guys) is rubbish.  Especially for a disabled guy. Wish they had an email address for problems.

Thank you again BenMcr! 

Ian

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Re: Turned on Vbox after 2 years (don't ask). Cannot get channels.

Email would be absolutely inundated - never going to happen.

You can text them on 07533 051809 - include account name/number and describe the issue.

Or if you call at 08.00 you should get through straight away - lots of other users are reporting that.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Turned on Vbox after 2 years (don't ask). Cannot get channels.

Virgin should have sent you a letter about swapping it out for a V6 box (or iirc a TiVo if you' not got Virgin broadband)

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Re: Turned on Vbox after 2 years (don't ask). Cannot get channels.

That was very helpful. Thank you

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