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intelfam
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Turned on Vbox after 2 years (don't ask). Cannot get channels.

Have tried rebooting. Have tried removing/replacing smart card. All I can get on "All Channels" on the onscreen guide are terrestrial listings. However, I can only get ITV (other terrestrials greyed out). I cannot get an error code strangely. Any advice would be welcome. Ian

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BenMcr
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Re: Turned on Vbox after 2 years (don't ask). Cannot get channels.

All Virgin TV boxes with smart cards are disabled permanently. The whole V box platform has been decommissioned.

Virgin Media only run TiVo or V6 boxes and are beginning to install their new Virgin TV 360 boxes.

**********************************
I work for Virgin Media - but all opinions posted here are my own
intelfam
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Re: Turned on Vbox after 2 years (don't ask). Cannot get channels.

That's interesting Thank you. So I guess  have been paying rental for nothing. Probably should have cancelled it. My only option, then, is to hang on on 150 for 2 hours again?  Been with Virgin for umpteen years but their online support (apart from you guys) is rubbish.  Especially for a disabled guy. Wish they had an email address for problems.

Thank you again BenMcr! 

Ian

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jbrennand
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Re: Turned on Vbox after 2 years (don't ask). Cannot get channels.

Email would be absolutely inundated - never going to happen.

You can text them on 07533 051809 - include account name/number and describe the issue.

Or if you call at 08.00 you should get through straight away - lots of other users are reporting that.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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SpacePhoenix
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Re: Turned on Vbox after 2 years (don't ask). Cannot get channels.

Virgin should have sent you a letter about swapping it out for a V6 box (or iirc a TiVo if you' not got Virgin broadband)

intelfam
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Re: Turned on Vbox after 2 years (don't ask). Cannot get channels.

That was very helpful. Thank you

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intelfam
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Re: Turned on Vbox after 2 years (don't ask). Cannot get channels.

Thanks for the replies.

I eventually wrote a letter to the Head Office in Sunderland in  December. Received a reply saying they are looking at it and would respond in 28 days. 

Nothing until an email on 9 February saying "Sorry it's been more than 8weeks but we're looking at it"

draw your own conclusions re their resolutions team. I could escalate this to Independent Review by CISAS, but will give it a couple of weeks before doing so.

We live in interesting times.

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