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Trying to replace a tivo box for a v6 box

I recently upgraded 2 tivo boxes in my kids bedrooms to 2 v6 boxes one has loaded up no problem the other one keeps getting half way and says cant load programme information error code s102. Please can someone help. Thanks.

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Re: Trying to replace a tivo box for a v6 box

How are they both connected to the Internet?

The old TiVo used a single coax cable to each box.

The V6 requires the same coax cable - but each also requires to be connected to the internet either by Ethernet or WiFi.

I think S102 means an internet connection error.

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