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rjp1980
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Trying to contact customer services

I've been trying to contact virgin media for the last  2 weeks regarding my V6 box which has stopped working 

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rjp1980
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Re: Green screen dvr problem

I have the exact same problem but it seems it's just impossible to get through to customer services.

 

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japitts
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Re: Trying to contact customer services

If you're not able to wait on the line for C/S to answer, you can try the text message service (07533 051809) which usually responds after a day or so.

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rjp1980
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Re: Trying to contact customer services

Ive tried it and Unfortunately they don't respond on the text service either.