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Stu71
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Tried to order new V6 remote but failed

So i tried to order new remote as current one is broke .went the website but several times keep on getting a error message even tried on my mums virgin account but still the same. Any ideas anyone 

 

CD282B75-740D-4BE9-AA24-DD7015E62D61.png

  

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japitts
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Re: Tried to order new V6 remote but failed

Basic thing, but are you always trying on the same device/browser? That looks to me like a screenshot from a mobile device - nothing wrong with that, but does a desktop machine have the same issue?

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Stu71
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Re: Tried to order new V6 remote but failed

Yes im on mobile and my mum was on desktop and tried my account on hers etc to rule it out

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LittleMick73
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Re: Tried to order new V6 remote but failed

Hi ether use a phone and go down the TV faults route, or go on Amazon or Ebay and get one the next day for £5 or £6. Regards Micky
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Stu71
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Re: Tried to order new V6 remote but failed

My phone works fine on the app remote control, but if i have no luck will probably just order one via Amazon etc cheers

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Zak_M
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Re: Tried to order new V6 remote but failed

Good afternoon @Stu71 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with sorting out a remote control. 

 

Did you order one off amazon?  If not then I would be more than happy to sort this out for you. 

 

Kind regards,

Zak_M 

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Stu71
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Re: Tried to order new V6 remote but failed

Hi zak not ordered one at the moment thanks 

stu

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Stu71
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Re: Tried to order new V6 remote but failed

Would you be able to sort me a new remote out ? Thanks

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Ashleigh_C
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Re: Tried to order new V6 remote but failed

No problem @Stu71

 

I've ordered that for you now, it should be with you in 3 to 5 working days. You can log in to your My Virgin Media app or online here and check this under My Orders. 

 

Thank you.

Ash_C
Forum Team



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Stu71
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Re: Tried to order new V6 remote but failed

Thanks ashleigh much appreciated 

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