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mikesemailbox2
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Tried to clean remote control, now the buttons are not all working.

Have tried using a hair dryer to evaporated any water and patted it with kitchen roll, while tapping it upside down. 

Just doesn't work on all buttons. 

Can't use it to do much anymore. 

Not enough useful buttons available,  need replacement please. 

I can't get through the website, keeps crashing and phoning takes hours. 

Regards 

Michael Johnson. 

 

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LittleMick73
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Re: Tried to clean remote control, now the buttons are not all working.

Hi what on earth were you doing using water on an electrical device, of course its not working, call 150 free from a virgin phone or 0345 454 1111 from any other phone go down the TV faults route they will send you a new one in the post. Regards Micky
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mikesemailbox2
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Re: Tried to clean remote control, now the buttons are not all working.

Tried that. 

I pressed the 5 button and was told it would take hours for them to answer. 

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LittleMick73
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Re: Tried to clean remote control, now the buttons are not all working.

Hi again, depends how much you want it replaced, the alternative is buy a new one on eBay or Amazon. Regards Micky
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newapollo
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Re: Tried to clean remote control, now the buttons are not all working.

Hi mikesmailbox2,

This direct link is working for me virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app 

Using the above link you can also download the TV Control App to use until you order/receive a replacement remote.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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