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Message 11 of 41
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Re: Transfer series links from deactivated Tivo box to new V6 box

I take it this is a known issue then requiring a fix?   There is this thread and another one https://community.virginmedia.com/t5/Virgin-TV-V6/Unable-to-swap-series-links-to-new-V6-box/td-p/432...  both unable to copy over settings... 

I have come to this forum post as I am having the exact same issue.. I have tried on many occasions to get these transferred over yesterday and today to no avail.  I have a replacement TiVO6 box.

Do you have an expected fix date? I have quite a number of series links that I have not took a manual copy of as I was informed this would copy over and now the old box is not accessible. 😡

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Message 12 of 41
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Re: Transfer series links from deactivated Tivo box to new V6 box

@ChipButtieIf your old box was deactivated more than 14days ago, then those SLs have now gone I'm afraid.

If it was less than 14days ago, then the only thing you can do is keep trying the SL copy until 14days is up.

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Message 13 of 41
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Re: Transfer series links from deactivated Tivo box to new V6 box

Only replaced the box 2 days ago and tried about 10 times already over the last couple of days... don't expect any change to that over the next 12 days - unless they fix, what I believe is, a programmatic issue. Hence the post and question about a fix date @japitts

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Message 14 of 41
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Settings not copying from one active V6 to another

Using a browser it looks like it should be possible to copy series links, wishlists and thumbs from box to box. Every time I try it claims success, but the newer entries never seem to be copied.

Has anyone for this working? I'm trying to keep copies of recordings on a backup box for when the HDD I evitably fails on my main one.

 

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Message 15 of 41
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Re: Settings not copying from one active V6 to another

Already being discussed over at existing thread 

It's a known fault in-hand with the relevant teams, so all you can do is to keep trying the transfer process until it either works, or the 14day period is up.

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Message 16 of 41
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Re: Transfer series links from deactivated Tivo box to new V6 box

Aye, currently being shafted in exactly the same way, myself. Shafted by Liberty-Virgin - how ironic...

It's bad enough the kit failed for a £115+ subscription/month - budget telecoms bollocks instead of the decent Samsung and Netgear kit they used to provide.

It's even worse that the very decent and friendly engineer asked, but wasn't permitted by his boss to let me keep the old box to stream to my new, a full 1TB worth of stuff I hadn't yet watched or wanted to keep - far less of a "security risk" now there's no working HDMI port to "pass the recordings on".

It's utterly pathetic that the function to transfer series links is no longer working, leaving high-paying, loyal subscribers with nothing else but to try to manually reestablish masses of series links (~350 - 6 years' worth in my case). Had I known this, combined with losing my recordings, I'd most certainly have kept the old box and at least tried to get output via the s-video port, while I looked at alternative options.

But now - after realising IT have bollocksed it up with no intention of fixing it anytime soon - it's frankly cowardly, cretinous and downright pitiful how Liberty and their support staff (whose sole purpose is to communicate with customers) are happy to simply admit this, then run away with no further explanation. 

Excrement, Liberty. Pure, unadulterated vomit and excrement.

Were it possible - https://www.youtube.com/watch?v=nWE-oaP5mwg.

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Message 17 of 41
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Re: Settings not copying from one active V6 to another

Thank you. I did see that thread, but the problem there seems to be people who have a box that has failed trying who are trying to copy the settings to a replacement device. Please merge the threads if this is felt to be exactly the same thing.

I have two working boxes that I have had for years. I have been trying to sync for months (with a break for when NTL addresses were blocked from signing in) but nothing seems to happen. I'm trying to ascertain whether anyone has successfully synced of late as, especially given the problems on the other threads, I'm beginning to suspect the function is broken. I'm also starting to wonder if it is related to the non-VM account sign-in problem that was recently resolved.

Either way, anyone care to test? Does adding a series link, wishlist or thumb and syncing work for you, and what is the @ part of your address?

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Message 18 of 41
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Re: Settings not copying from one active V6 to another

@LeMarchand 

The problem seems to be any situation where you're trying to copy SLs, settings or thumbs from one box to another.

The reason for copying from an old box - i.e. fault, swapout, doesn't appear to be relevant.

And for what it's worth, I login to all things VM-online using my own domain email - no virginmedia.com, ntlworld or blueyonder anywhere in sight - so I don't think that comes into it.

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Message 19 of 41
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Re: Settings not copying from one active V6 to another


@japitts wrote:

@LeMarchand 

The problem seems to be any situation where you're trying to copy SLs, settings or thumbs from one box to another.

The reason for copying from an old box - i.e. fault, swapout, doesn't appear to be relevant.

And for what it's worth, I login to all things VM-online using my own domain email - no virginmedia.com, ntlworld or blueyonder anywhere in sight - so I don't think that comes into it.


Thanks for the info. So the function is broken for everyone?

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Message 20 of 41
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Re: Settings not copying from one active V6 to another

Yep. But as I said, instead of coming on here, admitting the network-wide problem and updating us with regard to what they're doing to fix it, Liberty simply creep off to hide in a hole - because that's all they're capable of and don't care to try harder.

Just another example of what bags of excrement they are.

They can either give me several months' credit at at a minimum, or I'm off to Sky.