Don't bother virgin ... I'm cancelling ALL my service's as you can't be **bleep** answering your phone's ... When I pretended to.be a new customer someone spoke to me straighy away ! Your customer service is rubbish.
Thank you for your post and welcome to the forums.
I don't mean to sound rude hear at all, but have I missed another one of your posts as I can't seem to see what you need help with or what issues you're faced with? The reason you would have got through to someone would be that it is a complete separate team.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk