Our second box has not been connected to the network for a few months by accident (in a room we haven’t used). It now is connected and I have been through the settings to connect to the network which it has and rebooted a few times. However, now the guide does not work and all channels and programmes are listed as ‘to be announced’ which is obviously useless.
Thanks Dave, I phoned and asked for it to be reactivated and the guy said that wouldn’t fix it and was a technical issue. I have now been on hold to the technical team for over 40 minutes and my phone is about to run out of battery ☹️
Indeed. This issue could be symptomatic of 2 things..
1: The box has become deactivated by virtue of being offline from VM for 30days+ ... this should indicate an Error 7400 on your normal TV channels and be pretty obvious.
2: Your box has just lost connection to the internet, which is essential for guide updates, VOD and numerous other bits. Your V6 needs to connect to your homehub for onward connection - Ethernet is best, WiFi is possible but does introduce other variables, how is yours connected?
If you go into Home > Help & Settings > Settings > Network, the top-right corner indicates your network connection. What is shown? If it shows connected, then the top-left should report completed connections roughly every 6 hours. Does it?
The "connect to Virgin Media service now" at the bottom, forces a manual connection.
Try this, and see how you get on... report back as necessary and I'm sure someone can help further 🙂
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Hello, it had indeed been offline for 30 days and I had forced a manual connection and rebooted earlier this afternoon but nothing happened. Then just as I was reading your response I checked again and the guide is now back fully restored with all information! Seems to have been a delay.
Thanks very much to you all who took the time to reply, very much appreciated! ☺️