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deejaycue
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To Be Announced on screen

Hello,

We've got a V6 box and had a new hub sent through a couple of weeks ago. Everything has been fine then suddenly over the weekend our TV EPG is showing no titles and it just says 'To Be Announced'. I've checked the settings and all seems to be working fine, WIFI signal is good and TV is 100% connected to the WIFI. I've reset everything but still not cured it. Has anyone had this before and ideas to solve it ?

Thanks.

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japitts
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Re: To Be Announced on screen

Your V6 gets its internet connection from your homehub - it's the internet that's used for OnDemand, streaming & EPG updates.

I'm not sure what settings you've checked, but if your hub has been changed and you're using WiFi for the connection between the 2, it sounds like you've not connected your V6 to the new hub's WiFi SSID.

Follow on your V6, Home > Help & Settings > Settings > Network, and follow the on-screen prompts to find your new WiFi network and connect to it. Once reconnected, the V6 should reconnect and download EPG updates.. or you can "kick" it by using "Connect to Virgin Media services now" at the bottom of the screen.

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deejaycue
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Re: To Be Announced on screen

That worked so thanks very much for your help !

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Serena_C
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Re: To Be Announced on screen

Hi @deejaycue

 

Thank you for your post regarding this issue on your TV EPG, I'm glad to hear your problem has been resolved by @japitts

 

Thanks for keeping us updated on this,

 

Serena

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