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Tivo v6 stuck on starting up screen

Tivo v6 stuck on starting up screen, last 3 days it randomly switched off and restarted. Also got stuck yesterday then after 90 minutes came on. Has gone off again wont come on. have unplugged and tried to check for issues. Trying to get through i understand they are busy but after 40 minutes each time just cuts me off

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Re: Tivo v6 stuck on starting up screen

Hi Ginger77,

From what you're describing it sounds like your box is on it's way out.

A couple of things you can try is plugging it into another power socket to ensure it isn't a supply issue and making sure all connections on the back of the box are tight.

If you've tried the above, I'd recommend contacting us via the Live Chat service on My Virgin Media so that we can get delivery of a new box organised for you.

Steve

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Tivo v6 stuck on starting up screen

Thanks any ideas where i can find live chat?

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Re: Tivo v6 stuck on starting up screen

Any ideas how i fond live chat? Please and thank you

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Re: Tivo v6 stuck on starting up screen

Should be able to access it by logging into your My Virgin Media account. Alternatively, try the following link.

https://www.virginmedia.com/shop/contactus/experiencing-an-issue

Here to help! I'm a technician helping out whilst working from home. Find out more


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