Menu
Reply
karen33333
  • 3
  • 0
  • 0
Joining in
244 Views
Message 1 of 4
Flag for a moderator

Tivo to v6 equipment missing

After a long dispute and OFCOM / CISAS resolution, I am only part way to receiving Virgin Media's offer.  Part of the resolution was to upgrade my Tivo box to V6. I received the V6 box, however no cable to adapt from old to new and no remote control (my old remote has no writing on the buttons its that old!).

Can these please be dispatched ASAP.

0 Kudos
Reply
Martin_N
  • 5.28K
  • 222
  • 302
Forum Team
Forum Team
236 Views
Message 2 of 4
Flag for a moderator

Re: Tivo to v6 equipment missing

Hi karen33333,

 

Thank you for your post and welcome to the community.

 

I'm sorry to hear about this. Just to confirm which cable are you referring too? 

 

^Martin

0 Kudos
Reply
karen33333
  • 3
  • 0
  • 0
Joining in
229 Views
Message 3 of 4
Flag for a moderator

Re: Tivo to v6 equipment missing

Hi Martin,

Thanks for your message.

Its the cable adapter. The literature supplied says it should be in the box (with the remote too), but they aren't.

Adjusts it from screw on to push onto the new box. Looks like a usual TV ariel connector on the back of the V6. At present to cable screw on.

Thanks for your time.

Karen

0 Kudos
Reply
Martin_N
  • 5.28K
  • 222
  • 302
Forum Team
Forum Team
221 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: Tivo to v6 equipment missing

Thank you for that information. 

 

What I will need to do is private message you to get some information so I can look into this. 

 

^Martin

0 Kudos
Reply