We have an old Tivo box which seems to be getting slower when accessing BBC iPlayer. It now takes an age. I have avoided contacting Virgin about it over the past few months (doing the Covid lockdown period) as they have indicated that they only want essential calls. I can't find any information on the site about changing my box for the V6 which I understand from other users is somewhat faster. I followed a link from another posting but it did not take me anywhere relevant. Can anyone help please?