Starting a new thread in the hope the support team see this. Remote works occasionally - new batteries have not resolved this, and it takes several / many attempts to get any button to work. Fault website sends you to the call centre; the call centre sends you to the website. Not too helpful. can you contact me and let me know how I can get a new remote? thanks
Thanks. Tried the text number. Endless texts asking if I still need help with the promise of a referral to an assistant, but then no further help, despite replying YES each time. Text query now seems to have been closed off, because they now want all the original details already provided. Meanwhile lots of emails from community hosts, but none actually dealing with the problem. Currently watching Netflix because we cannot change channels, and considering a SKY package.
TV App does not work because our TiVo box is hardwired to the network, not on wifi and I cannot link it to WiFi without a working remote!
Ok. So messages were left on the text number on Wednesday, and then I went through all the AI bot chat stuff it generates, ending up with a promise of a call back. Nothing yet. Any idea how long it might take, and how can I escalate this?
Do I have to get Sky to be able to watch cable and tv again?
To clear your changes andresetyourVirginTVremoteto its original settings: Press and hold down Clear and TV on theremoteat the same time until the light on the top of theremoteflashes green twice. Press Thumbs Down three times, then press OK.
This should reconnect to your Tivo
if anymore questions don't hesitate to contact me back.
I work for Virgin Media - but all opinions posted here are my own
Update : text responses came in reply to my texts to the number Dave / new Apollo gave. New remote promised to arrive in 4-5 days. Fingers crossed. I don’t know if the response shortly after my last post was coincidence or due to someone seeing it , but thanks to Dave for the text number. now just keep fingers crossed for a delivery soon.