Virgin Media Community

[Lune]

For the last few months our tivo box has been freezing and skipping forward an hour or so when playing recorded programs. We eventually got them to send a new tivo box out as they said they didn't know we had the box set up as there is no signal to it!! When it came it will not set up, goes to welcome then flicks back off. Waited hours,then rang back. They said they wont send an engineer and will look in to it, could be a week! In the meantime no use of the box!! I think it's shocking. Does anyone actually know what the problem might be? Is it to do with the wifi? Thank you. 

[jpeg1]

It certainly sounds like a signal issue. Can you connect it by a cable instead of WiFi?

[japitts]

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@Lune wrote:

When it came it will not set up, goes to welcome then flicks back off. Waited hours,then rang back. They said they wont send an engineer and will look in to it, could be a week! In the meantime no use of the box!! I think it's shocking. Does anyone actually know what the problem might be? Is it to do with the wifi? Thank you. 

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Just to confirm, you're saying your current box is stuck in the boot loop and won't startup? Is it definitely a TiVo, and not a V6? Check here if you're not sure.

Did VM C/S give you any specific reason for wanting to "look into it", and not send an engineer? I can think of some potential ones, but I won't second guess here.

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[Lune]

Sorry it's a V6. We have no service now at all now! Internet completely off! Rang twice so far today and said will call me back but haven't. Really at wits end now.