Virgin Media Community

[scoutts29]

Hello,

Our Tivo box won't switch on like normal, it has an amber light on the box which turns white and then back to amber when I have attempted to reboot the box. The box is stuck on the multilingual welcome screen, and as well as this is making a beeping noise followed by a whirring sound. 

I have turned the box off and on multiple times, as well as holding down the power button for 5 seconds for it to reboot, this above issue always being the outcome of these tries. 

Does anyone know what I can do to fix this?

Thanks 🙂

[japitts]

Not that it matters to the outcome, but you've posted this in the V6 board but referenced TiVo... which one? Check here if you're not sure.

It doesn't make much difference in the grand scheme, the sounds you describe could easily be your hard drive failed.

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@scoutts29 wrote:

Does anyone know what I can do to fix this?

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You can't fix a broken box - call Virgin Media to report it. 150 (from a VM phone) or 0345 4541111 (from any other phone)

Choose the option for "I have a fault with my TV service"