Re: Tivo box loses picture for a couple of seconds then picture comes back
First thing's first - which box do you have? Some of your past posts refer to a V6, but you've posted in the TiVo board and the 2 boxes are different. Check at https://www.virginmedia.com/help/virgin-tv-box if you're not sure and want to compare them.
Second... is this happening on... live TV? In which case which channels (including SD/HD)? OnDemand? Recorded programmes?
Does the sound drop out at the same time? Is this a new problem - how long have you had the issue?
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Thank you for getting back to us with some more details on this.
I am really sorry to hear that the issue is ongoing. To clarify, does the sound and picture disappear for a few seconds and come back with an error message appearing at any point at all? If it does, can you please confirm what the error message is? Feel free to provide a photo of it for us.