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darrdav
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Tivo box is flashing red and white

on ‎30-04-2021 18:14

HI

My tivo box is flashing red and white and the screen is stuck on " starting up..." .

Have unpluged and restarted but still nothing , any ideas ?

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japitts
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Re: Tivo box is flashing red and white

on ‎30-04-2021 18:27

A box that won't bootup, has a fault.

Your best bet is to call VM to report this. 150 from a VM phone or 0345 4541111 from another phone, choose the "I have a fault" options.

Virgin staff respond on these board, but it's not a real-time response and you might be waiting a few days.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Paulina_Z
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Re: Tivo box is flashing red and white

on ‎01-05-2021 10:48

Hi @darrdav,

 

Welcome to our Community Forum! Thank you for your first post, we really appreciate it.

 

I'm sorry to hear that you're experiencing this TV error! Thank you for @japitts for their great advice! I can see that you contacted our technical team about this. 

 

Please keep us updated with this issue. Please let us know if you need any further support.

 

Thanks,

Paulina_Z
Forum Team



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