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Tivo box Samsung TV incompatible

Hello.

I have been using my Tivo box with my Samsung UE50RU7400UXXU perfectly for maybe a year.

We jsut upgraded our TV package and broadband speed.

Now for some reason the Tivo box only shows a blank screen onto the TV. Now i did a test and connected the Tivo box to a computer monitor i have. And it worked.

I see that due to it working on my monitor you could say its a problem with the TV and not the Tivo box. However the rest of the TV's functions work just fine and it does recognise the Tivo box but just cannot show me the content coming from the tivo box

Would anyone here have any idea what would cause this ? i am using the HDMI cable that came with the tivo box.

 

Cheers, Ian

 

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Very Insightful Person
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Re: Tivo box Samsung TV incompatible

One thought would be the video output from the TiVo/V6 is a format the TV can't accept.

The most obvious way to resolve that would be to restart the box with the TV turned on and tuned in. A video output test should be part of the restart cycle I believe.

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Re: Tivo box Samsung TV incompatible

Hi Shukuchi, 

Thanks for your post and welcome to our community. 

I'm really sorry for the delay in getting back in touch, we are busier than usual. 

Due to the delay can I ask if this has been sorted since you posted? 

I have tried to locate your account to check but I've been unable to do so. 

Please keep us posted. 

Emma_C - Forum Team
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Re: Tivo box Samsung TV incompatible

Try doing a factory reset on the TV.  I think you go into Settings, then General then Reset.  The default PIN on Samsung TVs is usually 0000

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