Tivo V6 network issue

[palcouk]

I was having some issues the programs guide and glythched in various programs, so I decided to reset the Tivo then when trying to connect I got an N27 error- cable disconnected - reset the router, no change, cables all good, followed all VM instructions/guides, no change all other devices on ethernet are good, changed to WiFi and that worked.

So it appears that the ethernet to Tivo6 doesnt work for some reason?

[Matthew_ML]

Hey palcouk, thank you for reaching out and I am sorry to hear you've got this error code.

I am going to send you a PM so we can look into this, please keep an eye out for my PM in your inbox. Cheers 

[palcouk]

As stated in PM thread, I have Devlo 500mbs wifi extenders, these work fine, and if I plug my laptop lan cable in to the Devlo unit it connects filne. However if I plug the VM box lan cable in it fails with that N27 error (disconnected) and I've used a new lane cable.

T/Y

[Matthew_ML]

I have replied to your PM.

Please do reply when you can do. Cheers