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Tivo V6 box stuck on orange standby

Received my new V6 box yesterday but when I plugged it in it remains on orange standby and does not switch on ...power off for 20s or even 20 mins did not fix issue ...nothing on HDMI output..

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Superfast
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Re: Tivo V6 box stuck on orange standby

All connections at both the back of the V6 and TV secure?

Superhub 3 switched on and working?

Correct HDMI port on the TV selected?

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S102 code post reboot

i have a new box and when powering on after after updating i am getting the following error S102  cannot get TV channel list ..is there anything i can do on box to download this ?

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Very Insightful Person
Very Insightful Person
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Re: S102 code post reboot

S102 usually means it isnt "activated". ALL VM kit has to be "activated" by linking to your account or it just will never work. Instructions are usually in the package - have another look - if they missed them out try this...

1) The equipment activation number is... 0800 953 9500 - calling at 08.00 for best chance of getting through but people are getting through ok at other times - try now

2) Or, due to loss of support staff a text service has been set up - send details of your issue and include your account number to - 07533 051809 - responses are slower though

3) A VM person should respond on here when they pick it up - may take time

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.