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Home18
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Tivo V6 Box

Getting very fed up now.  Three days now I have spent trying to Reach somebody at Virgin to get resolution for one of our Tivo V6 boxes which is just showing an amber light.  I spent 8 hours yesterday  using the Chat App and got nowhere.  How do I get resolution on this please????

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newapollo
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Re: Tivo V6 Box

Hi Home18,

An amber light to the left of the Virgin Media logo (solid or blinking) means you don’t have full network connectivity.

To ensure your V6 is connected to the hub  go into Help & Settings > Settings > Network > Connect To The Virgin Media Service.

Make sure the test doesn't fail.

After it has completed the test, perform a restart by going Help & Settings > Clear or Restart TiVo Box > Restart. 

If that all fails then you either need to wait for a Forum Staff member to pick up your post or contact VM TV Faults

Just send  a text with a description of TV Faults  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call between 8am and 10am, or late afternoon around tea time to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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japitts
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Re: Tivo V6 Box

An amber light on a V6 often means you don't have full connectivity.

The V6 needs two connections:

1: The white co-ax cable carries your TV channels

2: The internet comes via your homehub, which your V6 connects to via either Ethernet or WiFi. This carries your OnDemand services and TV Guide updates.

Live TV channels and your physical co-ax are an easy check. The internet can be checked via Home > Help & Settings > Settings > Network, and looking in the top-right.

How is your V6 & Homehub connected?

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Home18
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Re: Tivo V6 Box

Thanks for the response.  Can't do any Help Settings etc as the box does not connect to the TV.  Been trying since the 28th December to get this sorted.  Spent 8 hours yesterday for the online Chat waiting for a response.  Spent an hour on the phone just now.

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Home18
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Re: Tivo V6 Box

Nothing wrong with Ethernet  cables or WIFI as this box which is showing an Amber light continuously is our second box - and the other box works perfectly using the cables.  

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newapollo
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Re: Tivo V6 Box

Have you tried rebooting the box and the router at the same time?

Also try swapping the boxes over to see if the fault follows the box

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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japitts
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Message 7 of 9
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Re: Tivo V6 Box

The V6 > TV connection is another problem entirely.

Is your V6's HDMI input selected on your TV?

Have you tried different HDMI leads and ports on your TV?

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Home18
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Re: Tivo V6 Box

Yep - tried everything
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Home18
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Re: Tivo V6 Box

Yep - tried different TVs even - everything

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