Menu
Reply
Dave0wales
  • 6
  • 0
  • 0
Tuning in
361 Views
Message 1 of 7
Flag for a moderator

Tivo 6 box

My tivo box was stuck on starting up screen and then rebooting. Now it is not turning on at all. I have checked power cables etc. Any ideas?

0 Kudos
Reply
japitts
  • 10.28K
  • 1.44K
  • 2.06K
Very Insightful Person
Very Insightful Person
323 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Tivo 6 box

Assuming you've proven the plug and adapter as working, you probably need to call VM to report your service fault.

150 from a VM phone, or 0345 4541111 from any other phone - choose the "I have a fault with my TV service" option

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Gareth_L
  • 6.08K
  • 371
  • 655
Forum Team
Forum Team
240 Views
Message 3 of 7
Flag for a moderator

Re: Tivo 6 box

Hello Dave0wales

Thanks for your post and sorry to hear the TiVo Box has given up 

Have you been able to get this sorted yet?

If not, I have sent you a private message to gain account access

Ans look at getting this box swapped 

Please ignore it if you don't require any assistance

Gareth_L

0 Kudos
Reply
Gareth_L
  • 6.08K
  • 371
  • 655
Forum Team
Forum Team
236 Views
Message 4 of 7
Flag for a moderator
Helpful Answer

Re: Tivo 6 box

Thanks for those details Dave0wales

I have booked the first available engineer we have available 

You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

Gareth_L
  • 6.08K
  • 371
  • 655
Forum Team
Forum Team
202 Views
Message 5 of 7
Flag for a moderator

Re: Tivo 6 box

Hi Dave0wales

Quick message, hope your okay 

Can I just ask how the engineers visit went please 

Fingers crossed its all okay 

Gareth_L

0 Kudos
Reply
Dave0wales
  • 6
  • 0
  • 0
Tuning in
193 Views
Message 6 of 7
Flag for a moderator

Re: Tivo 6 box

Hi Gareth. Visit went well and all fixed. Many thanks. 

0 Kudos
Reply
Gareth_L
  • 6.08K
  • 371
  • 655
Forum Team
Forum Team
189 Views
Message 7 of 7
Flag for a moderator

Re: Tivo 6 box

That's great news Dave0wales

Thanks for the update 

Gareth_L

0 Kudos
Reply