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Tivo 6 Box Stuck at Starting Up

My TiVo V6 box was working until earlier and is now stuck on starting up. I have tried disconnecting and reconnecting all cables, power off and on, etc. The online test from the Virgin Media website also fails.

I can't get through to customer services via telephone at the moment so hoping somebody online can help?

Many thanks

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Re: Tivo 6 Box Stuck at Starting Up

Thank you for the post Ironman108.

 

Have you managed to speak with the team in regards to this since your post? Are you still having any trouble?


Let us know, Emily.

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Re: Tivo 6 Box Stuck at Starting Up

Hi Emily

Haven't managed to talk to the team yet as haven't had the time to hold in the queue unfortunately.

The box is still stuck at starting up so no change unfortunately.

Kind regards

 

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Re: Tivo 6 Box Stuck at Starting Up

Thank you for the update.

 

Can we please confirm if this is the only V6 in the property? If you have more than one, how are the others doing at the moment? Are they experiencing this as well or is it just the one box which has this happening? 

 

Let us know, Emily.

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Re: Tivo 6 Box Stuck at Starting Up

Hi Emily

I have 3no V6s in the house the other 2 are working as they should. I have tried the 3rd box in another room where the others are working and the box still gets stuck on starting up.

Kind regards

 

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Re: Tivo 6 Box Stuck at Starting Up

Hi ironman108,

 

Thanks for clarifying for us. I'm going to send you a Private Message so I can get some details from you, please reply back to it so I can help.

 

Thanks,

 

Lisa

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