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rachelf1990
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TiVo v6 box not working

So this evening my TIVO v6 stopped working. Its stuck on the starting up screen. I have tried to reset the box twice and nothing. We have waited a long time for it to come back on 

Last week it came up with a green screen saying the DVR had a fault and needed 3 hours to recover but it did come back on.

I pay a lot for this service and I am deeply annoyed that it has failed in this way. I have run out of options so if anyone could help I would be grateful.

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japitts
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Re: TiVo v6 box not working


@rachelf1990 wrote:

Last week it came up with a green screen saying the DVR had a fault and needed 3 hours to recover but it did come back on.


This error message means your hard drive has died, if it has recovered then another failure will only be a matter of time.

I'd suggest you call Virgin to report this.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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rachelf1990
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Re: TiVo v6 box not working

We did in the end. My sister finally got through and they are sending a new box

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