Virgin Media Community

[Mikey1209]

Hi. My TiVo remote has stopped working. I've tried replacing batteries and resetting it but it still won't work. I have been on the help site to try to order a new one but every time it keeps saying it has encountered a technical issue and asks me to restart the order again. Could I order one through this group please. Thank you.

[japitts]

Just to cover the obvious, have you tried using a private browser window and/or different browsers completely?

If not, the forum staff should be along in a day or so. You can use the TV Control app on a mobile device as an interim measure, too.

[Mikey1209]

I've tried chrome on my phone and edge on my pc still the same

[Travis_M]

Hi @Mikey1209

Thanks for posting on our community forum

I am going to drop you a private message now to confirm some quick details, please keep an eye on your inbox.

Regards

[Mikey1209]

Hi Travis 

The remote arrived this morning but it's not the right one. Mine has forward backward play and search buttons under the wheel. The one that has been sent Is longer and only has forward backward and slow buttons under the wheel shaped buttons. Mine has the letters c174804 in the battery compartment.

[japitts]

Can you post photos please?

[Natalie_L]

Hi Mikey1209

Thank you for getting back in touch. 

The replacement remote for a TiVo can be different to the original provided with the box. This should still be compatible with the set top box but if you have any issues with the pairing, please do let us know and we will be happy to assist further.

Thank you