Recently had to keep restarting TiVo box to get it working but now totally stopped and orange light on. WiFi broadband working fine.
An amber (orange) light to the left of the Virgin Media logo (solid or blinking) means you don’t have full network connectivity.
To ensure your V6 is connected to the hub go into Help & Settings > Settings > Network > Connect To The Virgin Media Service.
Make sure the test doesn't fail. After it has completed the test, perform a restart by going Help & Settings > Clear or Restart TiVo Box > Restart.
If that all fails then you either need to wait for a Forum Staff member to pick up your post (can take a few days to a week) or contact TV Faults
Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.
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If your box has failed, you need to call Virgin to report it.
150 from a VM phone, or 0345 4541111 from any other phone.
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