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oldhamtv243
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TiVo multiroom box

Tivo multiroom box reboots frequently and TV freezes intermittently. Box is only a month old

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JitteryPinger
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Re: TiVo multiroom box

Which box do you have please

Which box is yours?Which box is yours?

 

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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oldhamtv243
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Re: TiVo multiroom box

Sorry it's a V6

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JitteryPinger
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Re: TiVo multiroom box

When it freezes, is it just the TV picture breaking up (pixelating) or are the boxes menus also freezing.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
oldhamtv243
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Re: TiVo multiroom box

  • It just freezes without pixelation. Menus appear normal. The annoying bit is the spontaneous rebooting.. On rebooting it takes about 10minutes to move past the starting up prompt.
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JitteryPinger
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Re: V6 Crashing/Rebooting

Hmm OK sounds like a faulty box that will need replacing, to do this call 0345 454 1111 at 8am sharp to avoid queues or hang around here for a few days or so and a team member should be along to help

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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oldhamtv243
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Re: V6 Crashing/Rebooting

Many Thanks, I'll phone tomorrow.