Virgin Media Community

[oldhamtv243]

Tivo multiroom box reboots frequently and TV freezes intermittently. Box is only a month old

[JitteryPinger · Accepted solution]

Which box do you have please

Which box is yours?

[oldhamtv243]

Sorry it's a V6

[JitteryPinger · Accepted solution]

When it freezes, is it just the TV picture breaking up (pixelating) or are the boxes menus also freezing.

[oldhamtv243]

• It just freezes without pixelation. Menus appear normal. The annoying bit is the spontaneous rebooting.. On rebooting it takes about 10minutes to move past the starting up prompt.

[JitteryPinger · Accepted solution]

Hmm OK sounds like a faulty box that will need replacing, to do this call 0345 454 1111 at 8am sharp to avoid queues or hang around here for a few days or so and a team member should be along to help

[oldhamtv243]

Many Thanks, I'll phone tomorrow.