I've been in an queue on the messaging service since 11am. I haven't rang because I cannot sit in an hour and half queue whilst at work. My box has an orange light and is continuously looping the welcome screen. I've rebooted many times and removed connections then put back in. It's been like this for a few days now. I've also gone through the boards to see if there is any other fix I can try. I just know the box is knackered and need a new one. Help please.