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Chris_m28
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TiVo box stuck on starting up flashing lights

  • My bedroom TiVo box froze the so I turned the power off as per the help guides and restarted the box. After a number of tries and disconnecting the cables I eventually got it to start up. 

the following morning however when I woke up, all of the lights on the box are flashing and the standby button alternates between white and red/pink. The screen is stuck on Starting up... 

I have tried to power off a number of times disconnecting all the cables. It has also been off for pretty much the whole day. When I try to power up again I’m still stuck on the Starting up... page. 

I have been on hold to customer services all day and had no luck getting through. 
after waiting over an hour the call ended. 
Can anyone help?? Is there anything I can do to fix it?

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japitts
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Re: TiVo box stuck on starting up flashing lights

Sounds like either a failed box, or a software drop has gone wrong. Either way...

I wish there were a better answer other than to try calling again. There's a text message service (07533 051809) which normally responds after a day or so, or VM forum staff do pick up posts here, but their current backlog is around a week.

As a long shot, you could try swapping the boxes around just to prove the problem, but I don't realistically see it helping.

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Chris_m28
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Re: TiVo box stuck on starting up flashing lights

There’s no way to fix this. They just replace the box with a new one. 

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John_GS
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Re: TiVo box stuck on starting up flashing lights

Hi Chris_m28

 

Good morning and welcome to the community. My apologies for the delayed reply and indeed the TV box issues. 

 

I can see you've spoke to the team and we've replaced the TV box for you. I do hope that's sorted things. Do let me know if we can assist further.

 

Kind regards,

John_GS
Forum Team

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