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paultell8
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TiVo box stuck in a loop

Box is stuck in a loop to the welcome screen then occasionally an arrow appears, reset the WiFi still no luck rang customer services told to wait for 3 hours still the same with an orange flashing light

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japitts
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Re: TiVo box stuck in a loop

It only matters if the staff team respond, but you've referred to a TiVo but posted in the V6 board. Which do you have? Check here if you're not sure.

I'd be sceptical on the 3hour wait - this can usually be resolved during one call, even if that's to book a tech appointment.

You can either try calling back and getting another agent, or wait on here for staff to respond. That might take an extra couple of days.

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David_Bn
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Re: TiVo box stuck in a loop

Good Morning paultell8,

 

Thanks for your post on our Community Forums and I'm sorry to see you've been experiencing a fault with the set top boxes

 

I can see that you have an engineer booked in to attend to this for you.

 

Do please update us once this has been completed

 

Kindest regards,

 

David_Bn

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