a month ago
Box is stuck in a loop to the welcome screen then occasionally an arrow appears, reset the WiFi still no luck rang customer services told to wait for 3 hours still the same with an orange flashing light
It only matters if the staff team respond, but you've referred to a TiVo but posted in the V6 board. Which do you have? Check here if you're not sure.
I'd be sceptical on the 3hour wait - this can usually be resolved during one call, even if that's to book a tech appointment.
You can either try calling back and getting another agent, or wait on here for staff to respond. That might take an extra couple of days.
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3 weeks ago
Good Morning paultell8,
Thanks for your post on our Community Forums and I'm sorry to see you've been experiencing a fault with the set top boxes
I can see that you have an engineer booked in to attend to this for you.
Do please update us once this has been completed