TiVo box not connecting to V6

[frostyP2508]

My old TiVo box downstairs will not connect to the v6 boxes upstairs. Error v401

The TiVo is connected to the router via tplink powerline WiFi connectors.

Any idea anyone please ?

[Roger_Gooner]

It's entirely possible that the powerline isn't good enough, and you can buy a suitable length of Ethernet cable to test this out with a direct connection to the hub.

[frostyP2508]

Good morning and thanks for your advice . 

What should the strength of the powerline adapters be ? 

The hub is too far away to ideally connect via ethernet

Thanks 

[japitts · Accepted solution]

Try swapping the V6 & TiVo around, assuming the V6 is nearer your router.

TiVo doesn't have WiFi, so make it the Ethernet-connected box, and the V6 by wireless.

[Ashleigh_C]

Hi there @frostyP2508 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced these issues with your service and a big thank you to our community for their help here.

Have you been able to try the advise that they have given? 

[frostyP2508]

Can't change position of TiVo as I need the scart and audio outputs which the V6s don't have . 

I have altered the WiFi to automatic channel choosing  and seems to be working better now 👍🏻

[Steven_L]

Thanks for coming back to us frostyP2508, I'm glad that your services are now running better.

Please let us know if you have any further issues.

Kind Regards,

Steven_L